Healthcare Platform Enhancement: Connecting Patients & Clinicians

Client

Client

Inofab Health

Inofab Health

Sector

Sector

Healthcare/ Digital Health

Healthcare/ Digital Health

My role

My role

Intern → UX Designer

Intern → UX Designer

Duration

Duration

5 months

5 months

Inofab Health develops digital solutions for chronic respiratory diseases like asthma, COPD, and cystic fibrosis. Their platform, SpiroCloud, connects patients, clinicians, and researchers via spirometry devices and remote monitoring tools.

I initially joined as an intern and was subsequently hired as a UX/UI designer based on my research and design contributions. My primary mandate was to tackle two critical missing features: a clinical alert system for real-time patient monitoring and a questionnaire builder for remote data collection—both repeatedly requested by clinical stakeholders but absent from the platform.

The Problems I Discovered

My initial observation

My initial observation

During my internship, I noticed that while SpiroCloud successfully connected patients and clinicians through spirometry devices, healthcare professionals consistently mentioned two missing features that were limiting the platform's effectiveness.

During my internship, I noticed that while SpiroCloud successfully connected patients and clinicians through spirometry devices, healthcare professionals consistently mentioned two missing features that were limiting the platform's effectiveness.

Through conversations with clinical stakeholders, I identified these specific gaps:

Problem 1:

Missing Questionnaire Infrastructure

Missing Questionnaire Infrastructure

I observed that researchers and clinicians had no way to collect structured patient feedback through the platform, forcing them to use manual workarounds.

I observed that researchers and clinicians had no way to collect structured patient feedback through the platform, forcing them to use manual workarounds.

Problem 2:

No Clinical Alert System

No Clinical Alert System

I discovered that healthcare professionals couldn't set up automated notifications when patient data crossed critical thresholds.

I discovered that healthcare professionals couldn't set up automated notifications when patient data crossed critical thresholds.

“If a patient's PEF drops by 10%, we want to know immediately—ideally via app, email, or SMS.”

“If a patient's PEF drops by 10%, we want to know immediately—ideally via app, email, or SMS.”

— Burcu U.,

A nurse who is specialized at Cystic fibrosis

— Burcu U.,

A nurse who is specialized at Cystic fibrosis

My approach

What I successfully delivered

Career Progression

Career Progression

During my internship, I noticed that while SpiroCloud successfully connected patients and clinicians through spirometry devices, healthcare professionals consistently mentioned two missing features that were limiting the platform's effectiveness.

During my internship, I noticed that while SpiroCloud successfully connected patients and clinicians through spirometry devices, healthcare professionals consistently mentioned two missing features that were limiting the platform's effectiveness.

Clinical Alert System

I designed a rule-based alert system allowing care teams to create custom conditions using AND/OR logic, with multi-channel delivery (in-app, email, SMS) and color-coded urgency levels that matched clinical standards.

Custom rules, multi channel delivery

Questionnaire Builder

I created a drag-and-drop form builder with conditional logic, scheduled delivery options, and role-based access. The interface was optimized for both clinical workflows and patient accessibility.

Stakeholder Validation

Stakeholder Validation

Clinical researchers confirmed the questionnaire system addressed their workflow needs

Healthcare professionals validated the alert system design met clinical standards

Both systems integrated with existing SpiroCloud infrastructure requirements

Implementation Status

Implementation Status

While I delivered complete design specifications and stakeholder validation, the systems were not implemented due to Inofab Health's acquisition by Carbon Health, which shifted the company's strategic priorities.

My biggest challenge

As an intern, I needed to quickly understand complex healthcare regulations and clinical terminology while designing systems that would be used by medical professionals. I had no prior healthcare design experience.

As an intern, I needed to quickly understand complex healthcare regulations and clinical terminology while designing systems that would be used by medical professionals. I had no prior healthcare design experience.

How I solved it

How I solved it

I immersed myself in clinical documentation and medical terminology guides

I conducted multiple validation sessions with healthcare professionals

I researched existing healthcare platforms to understand industry standards

What I learned

Thorough research during internships can uncover significant business opportunities - My systematic approach to identifying platform gaps directly influenced my career trajectory.

Domain expertise can be developed through focused learning - I proved that dedicated research and stakeholder engagement can quickly build credibility in specialized fields like healthcare.

Stakeholder validation is crucial for complex systems - Regular feedback from clinical professionals ensured my designs would actually work in real healthcare environments.

Implementation-ready designs demonstrate professional readiness - Delivering detailed specifications and technical requirements showed I could think beyond just interfaces to full system implementation.