Case Studies
Case Studies
Case Studies
•UX/UI Design
•Strategic Service Design
Kingdom of Saudi Arabia
•2024
Unifying Employment Platform
Led discovery for a national employment platform, delivering service design and UX work across 20+ services. Built journeys, service blueprint, and key prototypes in an 8-week on-site sprint with policy, product, and tech teams.
Public Sector
Public Services
Among 10 bidders
1st place
Unified services
20+
•UX/UI Design
•Strategic Service Design
Kingdom of Saudi Arabia
•2024
Unifying Employment Platform
Led discovery for a national employment platform, delivering service design and UX work across 20+ services. Built journeys, service blueprint, and key prototypes in an 8-week on-site sprint with policy, product, and tech teams.
Public Sector
Public Services
Among 10 bidders
1st place
Unified services
20+
•UX/UI Design
•Strategic Service Design
Kingdom of Saudi Arabia
•2024
Unifying Employment Platform
Led discovery for a national employment platform, delivering service design and UX work across 20+ services. Built journeys, service blueprint, and key prototypes in an 8-week on-site sprint with policy, product, and tech teams.
Public Sector
Public Services
Among 10 bidders
1st place
Unified services
20+
•UX/UI Design
•Strategic Service Design
City of Hamburg
•2023
Proactive Services for Hamburg
Won the project by leading strategic storytelling and design efforts for Hamburg’s daycare voucher system. Streamlined bureaucracy through service design, improving the user journey and reducing paperwork for families and staff.
Public Sector
Government Innovation
Families served
80K+
Less manual work
60%
•UX/UI Design
•Strategic Service Design
City of Hamburg
•2023
Proactive Services for Hamburg
Won the project by leading strategic storytelling and design efforts for Hamburg’s daycare voucher system. Streamlined bureaucracy through service design, improving the user journey and reducing paperwork for families and staff.
Public Sector
Public Services
Families served
80K+
Less manual work
60%
•UX/UI Design
•Strategic Service Design
City of Hamburg
•2023
Proactive Services for Hamburg
Won the project by leading strategic storytelling and design efforts for Hamburg’s daycare voucher system. Streamlined bureaucracy through service design, improving the user journey and reducing paperwork for families and staff.
Public Sector
Government Innovation
Families served
80K+
Less manual work
60%
•UX/UI Design
•Mobile Design
•UX Research
•User testing
Denizen House
•2022
Community Hub Digital Experience
Redesigned the mobile experience for Berlin’s top coworking hub. Improved onboarding, booking, feedback through UX research, design boosting adoption and usability across the platform.
Coworking
Community Platforms
Onboarding Rate
45%
Booking Time
-18%
•UX/UI Design
Mobile Design
UX Research
User Testing
Denizen House
•2022
Community Hub Digital Experience
Redesigned the mobile experience for Berlin’s top coworking hub. Improved onboarding, booking, feedback through UX research, design boosting adoption and usability across the platform.
Coworking
Community Platforms
Onboarding rate
45%
Booking time
−18%
•UX/UI Design
•Mobile Design
•UX Research
•User testing
Denizen House
•2022
Community Hub Digital Experience
Redesigned the mobile experience for Berlin’s top coworking hub. Improved onboarding, booking, feedback through UX research, design boosting adoption and usability across the platform.
Coworking
Community Platforms
Onboarding Rate
45%
Booking Time
-18%
•UX/UI Design
•Service Design
Inofab Health
•2021
Connected Respiratory Care
Led UX design for a clinical platform for respiratory care and remote trials. Designed alert flows, data tools, and feedback systems connecting patients, providers, and researchers. Project paused post-acquisition after final design phase.
Healthcare
Clinical UX
Fewer data errors
60%
Less form-filling
55%
•UX/UI Design
Service Design
Inofab Health
•2021
Connected Respiratory Care
Led UX design for a clinical platform for respiratory care and remote trials. Designed alert flows, data tools, and feedback systems connecting patients, providers, and researchers. Project paused post-acquisition after final design phase.
Healthcare
Clinical UX
Fewer data errors
60%
Less form-filling
55%
•UX/UI Design
•Service Design
Inofab Health
•2021
Connected Respiratory Care
Led UX design for a clinical platform for respiratory care and remote trials. Designed alert flows, data tools, and feedback systems connecting patients, providers, and researchers. Project paused post-acquisition after final design phase.
Healthcare
Clinical UX
Fewer data errors
60%
Less form-filling
55%
•UX/UI Design
•Strategic Service Design
E-residency Estonian Government
•2021
Applying E-sports
Pioneered a new digital pathway for e-sports professionals to join Estonia’s e-Residency, built from scratch through research, expert interviews, and service design validation.
E-governance
Policy Innovation
Expert Interviews
12+
R&D
3 months
•UX/UI Design
•Strategic Service Design
E-residency Estonian Government
•2021
Applying E-sports
Pioneered a new digital pathway for e-sports professionals to join Estonia’s e-Residency, built from scratch through research, expert interviews, and service design validation.
E-governance
Policy Innovation
Expert Interviews
12+
R&D
3 mo
•UX/UI Design
•Strategic Service Design
E-residency Estonian Government
•2021
Applying E-sports
Pioneered a new digital pathway for e-sports professionals to join Estonia’s e-Residency, built from scratch through research, expert interviews, and service design validation.
E-governance
Policy Innovation
Expert Interviews
12+
R&D
3 months
•UX/UI Design
•Strategic Service Design
Gibraltar Government Department of Employment
•2024
Redesigning Employment Processes
We led a full redesign of manual employment workflows for Gibraltar’s Department of Employment—transforming paper-heavy services like work permits and terminations into intuitive, compliant digital experiences for government officers and employers.
E-governance
Process Optimization
Core Workflows
5+
•UX/UI Design
•Strategic Service Design
Gibraltar Government
•2024
Redesigning Employment Processes
A leading bank wanted to revamp their mobile app to provide a more user-friendly and secure experience
E-governance
Process Optimization
Core Workflows
5+
•UX/UI Design
•Strategic Service Design
Gibraltar Government Department of Employment
•2024
Redesigning Employment Processes
We led a full redesign of manual employment workflows for Gibraltar’s Department of Employment—transforming paper-heavy services like work permits and terminations into intuitive, compliant digital experiences for government officers and employers.
E-governance
Process Optimization
Core Workflows
5+
Process
Your compass to innovation and design excellence. From exploration to execution, this dynamic framework fuels creativity and precision, ensuring your product journey aligns seamlessly with user desires.
01
Discover
Brainstorming sessions in order to take their needs and company goals into account. Define the scope and objectives of the project and lays a fundamental foundation for everything that comes after.
Define
Gather additional information about the ideal client, market opportunities and design sprint. Getting direct feedback from users themselves through user surveys and field activities.
02
Develop
Define the user experience, test and evaluate design concepts, and analyze how your designs will inform behavior and effect the experience of the user.
03
Deliver
Determine design patterns, elements of template pages, different framework options, and work with developers to test design functionality.
04
Process
Your compass to innovation and design excellence. From exploration to execution, this dynamic framework fuels creativity and precision, ensuring your product journey aligns seamlessly with user desires.
01
Discover
Brainstorming sessions in order to take their needs and company goals into account. Define the scope and objectives of the project and lays a fundamental foundation for everything that comes after.
Develop
Define the user experience, test and evaluate design concepts, and analyze how your designs will inform behavior and effect the experience of the user.
03
Define
Gather additional information about the ideal client, market opportunities and design sprint. Getting direct feedback from users themselves through user surveys and field activities.
02
Deliver
Determine design patterns, elements of template pages, different framework options, and work with developers to test design functionality.
04
Process
Your compass to innovation and design excellence. From exploration to execution, this dynamic framework fuels creativity and precision, ensuring your product journey aligns seamlessly with user desires.
01
Discover
Brainstorming sessions in order to take their needs and company goals into account. Define the scope and objectives of the project and lays a fundamental foundation for everything that comes after.
Define
Gather additional information about the ideal client, market opportunities and design sprint. Getting direct feedback from users themselves through user surveys and field activities.
02
Develop
Define the user experience, test and evaluate design concepts, and analyze how your designs will inform behavior and effect the experience of the user.
03
Deliver
Determine design patterns, elements of template pages, different framework options, and work with developers to test design functionality.
04